We are confident in every single product we sell. However, we understand that sometimes you need to take a product on the trail, up the wall, or down the slopes to determine if it’s the perfect fit for you. If for any reason you are unsatisfied with your purchase, you have a full year to return it for an exchange or a full refund.
If an item purchased from gearcoop.com ever fails due to a manufacturing defect, we will take it back and give you a replacement or refund at any time, no matter when you got it. Yes, for life. That is our Lifetime Guarantee.*
*Lifetime Guarantee does not apply to items deemed to be worn out from regular use or damaged due to abuse, neglect, or accidents.
Wrong size? Bad color? Didn’t fit? Just don’t like it? If the item you want to return is in new, unused/unworn condition--including tags and original packaging--and it’s been less than 30 days since your purchase date, we’ve got you covered with Free Return Shipping!
Just send an email to the Customer Service GearCoopers at email@example.com with your order number, the item you’re returning, and the reason you’re not happy with it. We’ll put together a free return shipping label for you - all you have to worry about is dropping it in the mailbox. It couldn’t be easier.
Once we receive and inspect your returned item, we’ll process your refund and credit your original payment method** so you can grab some new gear.
**If, upon inspection, we determine that your returned item is not in resalable condition, a shipping fee may be deducted from your refund. Free return shipping only applies to customers in the continental United States.
Returning a Used Item
Those climbing shoes left your feet mangled after a day on the wall? That waterproof shell shielded you from rain, but felt like a sauna inside? This sleeping bag was rated to keep you toasty, but you had to cocoon in your clothes to survive the night? If you didn’t love your gear, return it!
Used gear must be returned within a year of its delivery date, so as soon as you figure out something’s just not right for you, let us know. Send an email to firstname.lastname@example.org with your order number, the item you’re returning, and the reason you want it gone. We’ll send over a Return Merchandise Authorization (RMA) number and step-by-step return instructions. (Don’t worry, they’re painless.)
Once we receive and inspect your returned item to make sure it hasn’t been abused, we’ll process your refund and credit your original payment method.
Lost your order number? Contact email@example.com and we’ll help you track it down and get started with the return process.
You know what you’re returning, and you already know what you want to get instead? Great! For near-instant satisfaction, don’t wait for your return to process. Just immediately order the item you actually want. That way, your size/color won’t go out of stock and you’ll have it in just a few days--then follow the applicable return instructions above. You’ll be charged for the new order, and we’ll process your refund as soon as we receive your return shipment.
D’oh! Did we screw up and send you the wrong size/color/style/anything? We’ll make sure you don’t pay for it, in any way. Call us at 714-902-9168 (we don’t bite): we’ll walk you through the return process and send you a prepaid shipping label so you don’t have to worry about any costs on your end.
Our Lifetime Guarantee and return polices only apply to items purchased at www.gearcoop.com or in our store. Sorry, items purchased through Amazon or other third-party sites are not eligible; see their specific policies for details.
We hear you. Whether it’s making a suggestion, airing a complaint, or just seeking advice on selecting or troubleshooting a product, the GearCoopers are here to help! Give us a call at 714-902-9168 or shoot us an email at firstname.lastname@example.org; we’re on the job Monday-Friday from 9am-5pm PST. We’ll go out of our way to make sure you’re happy with us, our products, and your life (well, we’ll do our best on that last one). Thanks for supporting the Coop!