|
5F552196-AE77-4684-A186-BC2F3F6876BE
14F0D425-283F-4F56-8D10-A377A1475364

 

FAQs

What is your Guarantee Policy?

We offer a one year guarantee on everything we sell. Take your time, decide whether your purchase is right for you and rest assured that we stand behind all of the gear we sell. More information about Gear Coop’s industry leading guarantee can be found under Returns.

 

When will my order ship?

You want your gear and you want it now. We enjoy fast shipping just as much as you do and that’s why we ship priority and expedited orders within 1 business day of receiving the order, while standard orders ship within 2 business days. If you make a purchase and our fulfillment partner is unable to accommodate your chosen shipping method, we will notify you and make alternative arrangements. More detailed shipping information can be found in our Terms of Use.

 

Can I modify or cancel my order?

Unfortunately orders cannot be modified once your purchase is complete. However, if you would like to cancel your order, please contact our Customer Service staff at 714-928-7389 as soon as possible so that we can cancel it before your order is fulfilled.

 

How do I make a return?

We take the hassle out of returns by offering a $5 flat-rate* UPS shipping label for eligible U.S. customers returning products. Simply send an email to cs@gearcoop.com with your order number, the item you’re returning and the reason for the return. A Customer Service representative will respond and send you a prepaid shipping label. Print your label, tape it to the outside of your return package and drop it off at any UPS store at your convenience. Once we receive and inspect your return, we’ll process your refund and credit your original payment method minus the $5 flat-rate shipping label. More detailed return information can be found in our Terms of Use.

 

I mailed my return, where is my refund?

The prepaid shipping label used for your return includes a tracking number for you to track your return package. Once we receive your return and inspect the item you will receive a notification that we have initiated your refund. Please allow 3-5 days after this notification for your bank to make your funds available.

 

Do you ship Internationally?

No. Unfortunately we are only able to ship to U.S. addresses including APO/FPO and U.S. Territories. Shipping offers are limited to the contiguous U.S. (lower 48 states) only. P.O. boxes, APO, FPO and DPO addresses are not eligible.

 

Can I make a bulk purchase?

No. Unfortunately we do not currently accept bulk sales.

 

Do you have a retail store?

Yes. The Gear Coop brick and mortar store is located in sunny Southern California at 1420 Village Way, Santa Ana, CA 92705.

Our outlet store in Costa Mesa is permanently closed. Come visit us at our flagship Santa Ana location and say hi, we love visitors.

 

Where is the rest of my order?

If you purchase multiple items, our fulfillment center may split your order into multiple shipments. Sometimes when this happens, a tracking number is only generated for one portion of the shipment. If you are missing part of your order, please contact us at cs@gearcoop.com  and a customer service representative will help locate the other shipments.

 

My order never arrived, what do I do now?

Please wait 7 days after the delivery date to see if your shipment arrives. If after 7 days you still have not received your order, please contact customer service at 714-928-7389 or email cs@gearcoop.com and we can issue a refund or send you a replacement.

 

How can I guarantee that your items are authentic?

We are certified resellers/distributors for all of the brands on our website. All products are received directly from the brand and sold in store or on our website and Amazon storefront. If you still have questions about the authenticity of any of the gear we sell, don’t hesitate to reach out to one of our Customer Service representatives at cs@gearcoop.com