Customer Service Representative

Who are you? You already enjoy helping people find awesome gear for their adventures as much you love buying it for yourself. Whether on the phone or in writing, your personality warms up even the coolest cucumbers. You put your gear through the ringer every weekend, so you know what works, what doesn't, and why. Sound about right? Then you should join us here at the Coop.

What We're Looking For:

Customer Service

  • Determine the appropriate course of action for each person that calls or emails and provide great service based on their individual needs
  • Give accurate, current, and knowledgeable information about products, applying personal experience with them where necessary
  • Efficiently handle product returns and exchanges
  • Maintain an upbeat, cheerful attitude reflective of the Coop company culture
  • Monitor customer service metrics to ensure consistent satisfaction and approval
  • Participate in all required clinics and employee training sessions

What You've Got:

  • High level of familiarity with technical outdoor gear and apparel, especially climbing and snow gear
  • Great verbal and written communication skills
  • Computer savvy
  • Very high productivity and the ability to multitask
  • High competency at learning new skills and completing tasks quickly and correctly
  • Integrity, strong work ethic, and high attention to detail
  • Ability to work independently at a high level with minimal instruction
  • An unquenchable passion for the outdoors that manifests in your love of climbing, backpacking, backcountry skiing, mountaineering, and other outdoor sports REQUIRED!

What You Can Handle:

  • Interact with customers both over the phone and through email while maintaining a pleasant, helpful demeanor
  • Keep a calm and cool head when faced with stressful customer situations
  • Look at a computer screen for extended periods of time
  • Work productively within a flexible and often noisy environment

What We've Got:

  • Fun and cutting edge company culture and people!
  • Flexible work hours to accommodate your outdoor lifestyle
  • Strong company growth with future potential
  • Opportunities for advancement
  • Great gear discounts (40%-85% off!)
  • Health insurance and PTO benefits
  • Collaborative team environment that respects and appreciates employees
  • Job position and pay commensurate with experience.

REQUIRED OR YOU WILL NOT BE CONSIDERED: We want to know the down-low on all your outdoor endeavors, accomplishments, and projects. All Gear Coopers live for the outdoors, so we want to know what keeps your passion running high. Whether it's climbing, mountaineering, snowsports, backpacking, paddling, running, cycling, fishing, hunting, or all of the above, give us your deets!

Think you are cut out to join the Coop crew? Send a resume and brief statement about yourself and any related experience -- both on the job and off the trail -- to (be sure to put "Customer Service Representative" in the subject line).


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