Store Associate (Full Time)

If living on the sharp end by climbing trad, clipping bolts and bouldering or if your passion fishing, backpacking or trail running and want to share your passion at your workplace with like-minded individuals then look no further. The Gear Coop is looking for you!

What We're Looking For:

          Customer Service and Sales

  • Determine the specific needs of each person that calls or enters the store and provide appropriate service based on their individual skill levels
  • Give accurate, current, and knowledgeable information about products, applying personal experience with them where necessary
  • Efficiently handle in-person product returns and exchanges in a way that demonstrates the spirit of our “Ironclad Guarantee”
  • Maintain an upbeat, cheerful attitude reflective of the Coop company culture
  • Utilize the tools and training provided to continue developing your selling and service skills, resulting in long-term customer relationships and ever-increasing sales
  • Apply the above standards to all phone and online inquiries
  • Monitor customer service metrics to ensure consistent satisfaction and approval

          Store Operations

  • Handle all customer service inquiries via phone and email related to orders made on GearCoop.com
  • Operate the cash register and be consistently accurate in money handling
  • Inspect and keep track of all returned product and coordinate with product managers regarding vendor RMA procedures
  • Coordinate with catalog management department regarding online listing quality and data infidelity that could be resulting in loss of sales
  • Practice security measures that prevent theft and understand the procedures for dealing with shoplifters
  • Practice safety consciousness at all times, especially with customers climbing on the in-store bouldering wall
  • Assist store management with keeping retail floor and back stockroom clean and well-organized
  • Assist store management with managing inventory and assortment needs

          Employee Development

  • Participate in all required clinics and employee training sessions
  • Help out with store events and promotions
  • Have fun and promote a positive work environment!

What You've Got:

  • Experience in climbing outdoors, backpacking, fishing, or trail running 
  • Great verbal and written communication skills
  • Very high productivity and the ability to multi-task
  • Competent computer skills, including proficiency with email and web applications
  • High competency at learning new skills and completing tasks quickly and correctly
  • Integrity, strong work ethic, and high attention to detail
  • Ability to work independently at a high level with minimal instruction
  • Must be able to work some weekends and evenings as required for retail store shifts
  • Reliable transportation and punctuality is a must!

    What We've Got:

    • Fun and cutting-edge company culture and people!
    • Flexible work hours to accommodate your outdoor lifestyle
    • Strong company growth with future potential
    • Opportunities for advancement
    • Great gear discounts (40%-85% off!)
    • Health insurance and PTO benefits
    • Collaborative team environment that respects and appreciates employees

    Job position and pay commensurate with experience.

    Think you're cut out to join the Coop crew? Send a resume and brief statement about yourself and any related experience -- both on the job and off the trail -- to jobs@gearcoop.com (be sure to put "Store Associate (Full Time)" in the subject line).

    Keep in touch