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Privacy Policy

Last updated 2/15/22

 

This Privacy Policy explains how information about you is collected and used by www.gearcoop.com and its partners (Gear Coop or we). We are strong believers in everyone’s right to privacy and are committed to transparency when it comes to our data collection practices. This Privacy Policy applies to information we collect when you use, shop or otherwise interact with www.gearcoop.com, mobile apps, retail locations, social media channels and other online services/products (collectively, the Services).

This Privacy Policy is subject to change. Changes will be indicated by a revised date at the top of the privacy policy. Please review the Privacy Policy regularly to stay informed about your options regarding our information practices.

 

What We Collect

We collect personal information you provide directly when you interact with us. Examples of these types of interactions include but are not limited to: creating an account, updating personal information, reviewing a product or service, interacting with any of the Services, participating in programs or initiatives, purchasing products, engaging with us via social media, engaging with customer service or otherwise communicating with us. The information you provide us includes but is not limited to your name, physical address, email address, social media accounts and handles, phone number, date of birth, gender, user preferences and interests, photos, product reviews, sizing information, payment information and any other information you choose to provide. In addition to the information you provide us, some information is automatically collected such as transaction details, log and device information, location information (as permitted by various mobile device systems) and information collected by cookies.

 

Consent

When you provide us with personal information to complete a transaction, verify your identity or payment information, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting and using your personal information for that purpose only. If we ask for your personal information for a secondary reason, such as marketing or sharing with a third party, we will either ask you directly for your consent, or provide you with an opportunity to say no. Using or engaging with our services constitutes opting into the Privacy Policy outlined herein. If at any time after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information by contacting us at cs@gearcoop.com or by sending us a request at 1420 Village Way, Santa Ana, CA 92705

 

Use and Disclosure of Information

We use the information we collect in a variety of ways, chief among them to provide, maintain and improve our Services. Additionally, the information is used to:

  • Process transactions and send you related information
  • Assist you with support, updates, security and technical notices related to your use of the Services
  • Provide customer service and address/respond to comments, questions or concerns
  • Improve user experience through personalized marketing and third-party advertising
  • Increase the security and integrity of the Services and to guard against fraud
  • Conduct Service analytics and identify areas of improvement
  • Meet any and all legal obligations

 

Third Party Services

All of the categories of personal information that you provide or that we collect may be shared with third party service providers in order to provide and improve the Services. In general, third-party service providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Importantly, certain third-party service providers, such as payment gateways and other payment transaction processors have their own privacy policies which govern the information we are required to provide to them for your purchase-related transactions.

 

Security

Gear Coop maintains reasonable security measures to protect against unauthorized access, misuse, loss or alteration of the information we collect.

 

California Consumer Privacy Act (CCPA)

If you are a California resident, you are entitled to make requests regarding your personal information. You can request a copy of the information we collect about you, including a list of the categories of information we have sold in addition to categories of information that we have shared with another business. You have the right to request that we delete your personal information and you have the right to request that we stop selling your personal information.

 

Notice at Collection

Categories of information we collect

Parties with whom information may be shared

Personal identifiers

Categories of protected classifications such as age and gender

Commercial information such as purchases

Device and online identifiers

Internet, network and application activity

Individual preferences, characteristics and demographic information

Location data

Analytic inferences such as individual preferences or preferred categories

Card service providers and payment processors

Customer support services

Advertising partners

Technology vendors

Providers of sponsored content

Marketing, personalization and user experience vendors

Software development providers

Third-parties when compelled by law

 

California law requires that we give consumers more control and provide transparency about how their personal information is collected, used and sold. You have the right to opt out of our information sharing practices at any time by visiting our Do Not Sell My Personal Information page.