Wrong size? Bad color? Didn't fit? Just don't like it?
If the item you want to return is in new, unused/unworn condition—including tags and original packaging—and it's been less than 30 days since your purchase date, we've got you covered with Free Return Shipping!
Return a new item through my GearCoop.com account
1. Visit our returns page.
2. Log in.
3. Select product returns and choose your order number.
4. Once we receive and inspect your returned item, we'll process your refund and credit your original payment method** so you can grab some new gear.
Return a new item without an account
If you used guest checkout, you will need to click here and enter your order ID. After we get your request, we'll put together a free return shipping label and instructions. Once we receive and inspect your returned item, we'll process your refund and credit your original payment method** so you can grab some new gear.
Return a used item
Used gear must be returned within a year of its delivery date, so as soon as you figure out something's just not right for you, let us know. Send an email to firstname.lastname@example.org with your order number, the item you're returning, and the reason you want it gone. We'll send over a Return Merchandise Authorization (RMA) number and step-by-step return instructions. (Don't worry, they're painless.) Once we receive and inspect your returned item to make sure it hasn't been abused, we'll process your refund and credit your original payment method.
Please include a copy of the packing slip, electronic receipt, or order number with the reason for the return.
· Be sure to FULLY INSURE your return shipment and if using USPS get Delivery Confirmation.
· We are not responsible for lost shipments.
· Please allow 2 to 3 weeks to process your return.
· Oversized items like skis are not permitted for free returns.
Lost your order number?
Contact email@example.com and we'll help you track it down and get started with the return process.
**If, upon inspection, we determine that your returned item is not in resalable condition, a shipping fee may be deducted from your refund. Free return shipping only applies to customers in the contiguous United States (sorry Alaska and Hawaii).