Simple Returns

Free return shipping within 30 days of purchase!

If the item you want to return is in new, unused/unworn condition—including tags and original packaging—and it's been less than 30 days since your purchase date, we've got you covered with Free Return Shipping!

Simply contact cs@gearcoop.com with your order ID and we will walk you through the process.

We reserve the right to refuse any returns that abuse our unused/unworn policy.

 

One year to make sure the product works for you!

Used and new gear must be returned within a year of its delivery date, so as soon as you figure out something's just not right for you, let us know. Send an email to cs@gearcoop.com with your order number, the item you're returning, and the reason you want it gone. We'll send over a Return Merchandise Authorization (RMA) number and step-by-step return instructions. (Don't worry, they're painless.) Once we receive and inspect your returned item to make sure it hasn't been abused, we'll process your refund and credit your original payment method.

Please include a copy of the packing slip, electronic receipt, or order number with the reason for the return.

  • Be sure to FULLY INSURE your return shipment and if using USPS get Delivery Confirmation.
  • We are not responsible for lost shipments.
    · Please allow 2 to 3 weeks to process your return.
  • Oversized items like skis are not permitted for free returns.

 

Lost your order number?

Contact cs@gearcoop.com and we'll help you track it down and get started with the return process.


EXCHANGES

You know what you're returning, and you already know what you want to get instead?

For near-instant satisfaction, don't wait for your return to process. Just immediately order the item you actually want. That way, your size/color won't go out of stock and you'll have it in just a few days—then follow the applicable return instructions above. You'll be charged for the new order, and we'll process your refund as soon as we receive your return shipment.


WRONG ORDERS

D'oh! Did we screw up and send you the wrong size/color/style/anything? We'll make sure you don't pay for it, in any way.

Call us at 714-928-7389 (we don't bite). We'll walk you through the return process and send you a prepaid shipping label so you don't have to worry about any costs on your end.


Third-Party Sites Return Policy Exclusion

Our Lifetime Guarantee and return polices only apply to items purchased at www.gearcoop.com or in our store.

Sorry, items purchased through Amazon or other third-party sites are not eligible; see their specific policies for details.

 

**If, upon inspection, we determine that your returned item is not in resalable condition, a shipping fee may be deducted from your refund. Free return shipping only applies to customers in the contiguous United States (sorry Alaska and Hawaii).

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